Public offer: service agreement for the AITOOLS.AZ SaaS platform
Individual entrepreneur Rəhimov İmran Məmməd oğlu (VÖEN: 1309276962, the "Provider") hereby offers any legal entity, individual entrepreneur or natural person (the "Customer") to enter into a service agreement for the subscription use of the AITOOLS.AZ platform (the "Agreement") on the terms below. This document is a public offer under the Civil Code of the Republic of Azerbaijan.
1. Definitions
1.1. Platform — the AI-based omnichannel CRM software owned by the Provider and hosted on the AITOOLS.AZ domain.
1.2. SaaS (software as a service) — a model in which only the right to use the software over the internet on a subscription basis is granted, not ownership of the software.
1.3. Plan — a service package published on the Platform's "Plans" page: monthly subscription fee, AI answer limits, number of channels, features and the price of each answer over the limit.
1.4. Billing period — a monthly period from 00:00 (Baku time, GMT+4) on the payment (or activation) date to 00:00 on the same date of the next calendar month. If the next month has no such date, the period ends on its last day.
1.5. Account — the Customer's account on the Platform; the subscription, limits, payments, receipts and billing settings are managed under "Billing & Usage".
1.6. Third-party services — external providers used to run the Platform (Meta / WhatsApp Business API, OpenAI, Google, AWS, Hetzner, Cloudflare, Twilio, etc.).
2. Acceptance
2.1. Ticking the box confirming acceptance of this offer on the registration form or before payment, as well as making the first payment, constitutes full and unconditional acceptance of the offer.
2.2. At the moment of acceptance the document version and language, a checksum (hash) of the text, the date and time, IP address and browser details are stored as evidence. The Agreement is concluded electronically and has the same legal force as a written agreement.
2.3. At the Customer's request the Parties may sign a paper agreement with the same content. The ENTERPRISE package, a dedicated server and custom development are provided under a separate written agreement (Annex).
3. Subject
3.1. The Provider undertakes to provide the Customer with access to the AITOOLS.AZ SaaS omnichannel CRM platform, initial setup, technical support and subscription service (service code: 9958291400), and the Customer undertakes to pay for these services.
3.2. The contents and price of the selected Plan are those published on the "Plans" page at the time of payment.
4. Right of use and rules
4.1. The Customer does not become the owner of the Platform. The Provider grants the Customer a non-exclusive, limited and non-transferable right to use the Platform only for the subscription term and within the selected Plan.
4.2. Using the Platform (including its AI bots) for mass spam, fraud, phishing, sale of illegal goods, managing fake accounts, gambling, betting, online casinos, unofficial lotteries or any activity infringing third-party rights is strictly prohibited. On violation the Provider may block the account without notice; amounts paid are not refunded in that case.
4.3. The Provider may show the Customer's name and logo on its website and in marketing materials as a "Customer". The Customer may opt out at any time by writing to [email protected].
5. Service level and Provider's obligations
5.1. The Provider aims for 99.0% monthly availability of the Platform. Interruptions caused by third-party services and announced planned maintenance are not counted.
5.2. Technical support is provided according to the Plan: START — standard support during business hours; PRO, BUSINESS and ENTERPRISE — 24/7 support. The Provider takes the organisational and technical measures necessary to protect the Customer's data.
5.3. The Provider may develop the Platform, change its interface and discontinue outdated or technically unsupportable features. The Plan's core limits (answer limit, number of channels) are not reduced during the current paid period.
5.4. The Provider makes periodic database backups but does not guarantee recovery of data deleted through the Customer's own error.
5.5. If a cyber-attack, data leak or other security breach is detected, the Provider notifies the Customer within 72 (seventy-two) hours at the latest and reports on the measures taken.
5.6. In case of technical failures or interruptions the Provider may, at its discretion, grant a discount on the next period or additional free limits; this is a voluntary right, not an obligation.
6. Customer's obligations and liability
6.1. The Customer provides accurate registration and payment details, supplies the information needed to set up the Platform and pays on time.
6.2. The Customer is the lawful owner of the connected channels (WhatsApp, Instagram, Facebook, Telegram, TikTok, website) and is responsible for keeping its Platform logins and passwords confidential.
6.3. AI responsibility. The Customer is fully responsible for the knowledge base, scenarios and files used to instruct the bots and for the answers the AI gives to end users. The Provider bears no financial or legal liability for erroneous AI answers (wrong information, a mistakenly promised discount, etc.). The Customer can review answers and hand conversations over to an operator.
6.4. The Customer shall fully cover any claims, fines and legal costs brought against the Provider because of the Customer's unlawful use of the Platform or infringement of third-party rights.
7. Prices and payment
7.1. Prices are shown in Azerbaijani manat (AZN) on the "Plans" page; the monthly fee is paid in advance. If a discount applies, the final amount is shown in the payment window.
7.2. Payment methods: (a) by bank card on the secure payment page of Kapital Bank OJSC, with automatic monthly renewal (Section 8); (b) by bank transfer against an invoice (e-qaimə), under a separate agreement. For bank transfers 5% is added to the net plan price to cover tax and bank costs.
7.3. An electronic receipt is issued for every payment, kept in the Account and sent to the e-mail addresses set by the Customer. If a legal entity enters its company name and VÖEN in "Billing settings", receipts are issued to the company; an e-qaimə is provided on request.
7.4. A free trial (when offered) is limited to the days and limits of the trial plan, requires no card details and never turns into a paid subscription automatically.
7.5. The Provider may change prices unilaterally, notifying the Customer at least 30 (thirty) calendar days in advance by e-mail or in the Account. New prices apply from the next billing period; a Customer who disagrees may cancel the subscription before that date.
7.6. If the Customer raises no written complaint about service quality within 5 (five) business days after a billing period ends, the services for that period are deemed fully and properly rendered; no acceptance certificate needs to be signed.
8. Automatic (recurring) payments
8.1. With the first card payment the Customer consents to the card being stored by Kapital Bank OJSC and to that card being charged automatically at the end of every billing period for the Plan's monthly fee plus the overage of the period that ended.
8.2. Card data is stored by the bank only, in line with PCI DSS; the Provider never sees or stores the full card number or CVV.
8.3. 3 (three) days before every charge the Provider sends a notice of the amount and date by e-mail, WhatsApp and/or Telegram.
8.4. If a charge fails, the Customer is notified the same day and the Provider retries 2 (two) more times, 24 hours apart. Until payment, AI replies and automatic comment replies are paused; the Customer's data and settings are kept and restored immediately after payment.
8.5. Cancelling. The Customer can stop automatic payments at any time with "Cancel subscription" under "Billing & Usage". After cancellation no further charges are made and the service runs until the end of the paid period. Overage of the period that ended (if any) is charged separately.
8.6. The Customer can delete the saved card under "Billing & Usage"; the next automatic charge then does not take place.
9. Limits and overage
9.1. Plan limits are restored at the start of every new billing period; unused limits do not carry over.
9.2. If the Plan allows overage, after the limit is used up the AI keeps answering and each extra answer is charged at the Plan's "1 extra answer" price. The accrued amount is added to the next payment (or invoice) and must be paid.
9.3. The Customer can set a maximum overage amount per period in "Billing settings". When it is reached, AI replies pause until the next period and the Customer is notified; the amount never exceeds the set cap.
9.4. If the Plan does not allow overage, after the limit is used up AI replies pause until the next period or a Plan upgrade.
10. Late payment
10.1. Card payments: AI features are paused until payment as described in clause 8.4.
10.2. Invoice payments: if a payment is 7 (seven) calendar days late, the Provider may suspend the services.
11. Refunds
11.1. 14-day guarantee. If within 14 (fourteen) calendar days after the first payment for the Customer's first paid subscription the Customer is not satisfied with the service, the Customer may request a full refund of the subscription fee by writing to [email protected]; the subscription then ends immediately. Overage actually consumed is not refunded.
11.2. Payments after the 14 days and for subsequent months are not refundable. Exceptions: duplicate charges, service not provided through the Provider's fault, and cases required by law.
11.3. Refunds go to the card used for payment: on the payment day by cancelling the transaction, later within the bank's timeframe (usually 3–10 business days). A credit note is issued for every refund.
12. Term, termination and data retention
12.1. The Agreement takes effect on acceptance and is concluded for an indefinite term; the subscription renews automatically every month.
12.2. The Customer may terminate the Agreement at any time by cancelling the subscription; the service continues until the end of the paid period.
12.3. The Provider may terminate the Agreement immediately for a breach of clause 4.2, and otherwise with 30 (thirty) days' notice, in which case the amount for the unused period is refunded.
12.4. After termination the Customer's data (CRM database) is kept for 30 (thirty) days, during which the Customer may export it. After 30 days the data is irreversibly deleted.
13. Confidentiality and data protection
13.1. The Provider keeps confidential the Customer's correspondence on all channels, the contact and personal data of its customers, its orders, sales procedures, pricing policy and CRM database, and does not disclose them to third parties.
13.2. The Provider never sells the Customer's data to third parties or advertising networks and never uses it to train open (public) AI models. Data is processed only to serve the Customer, isolated from other customers.
13.3. For the personal data of the Customer's own customers, the Customer is the owner (controller) and the Provider processes it on the Customer's behalf. Both Parties comply with the Law of the Republic of Azerbaijan "On Personal Data"; the Customer is responsible for obtaining the necessary consents from its customers.
13.4. The Customer shall not copy, decompile or disclose to third parties the Provider's intellectual property — the Platform's architecture, source code and algorithms, the AI models' base scenarios (prompts) and the internal logic of the control panel.
13.5. The obligations of this section survive for 3 (three) years after termination.
14. Third parties, limitation of liability and force majeure
14.1. The Provider is not liable for outages, API restrictions or policy changes of third-party providers, nor for their blocking of the Customer's WhatsApp number or social-media account.
14.2. The Provider never asks for the passwords of the Customer's social-media accounts; integration is built only through official API intermediaries and is limited to processing incoming messages and comments. The Provider is not liable for those accounts being taken over by third parties.
14.3. The Provider's maximum liability under the Agreement shall not exceed the total fees paid by the Customer in the 6 (six) months before the incident. The Provider is not liable for indirect damages, lost profits or business interruption.
14.4. Neither Party is liable for non-performance caused by force majeure (natural disasters, military action, decisions of public authorities, large-scale internet or power outages, etc.).
15. Additional services
15.1. Dedicated server (for PRO, BUSINESS and ENTERPRISE): storing data on a fully isolated server — EUR 9 per month (AZN equivalent at the Central Bank of Azerbaijan's official rate on the payment date), on separate order.
15.2. ENTERPRISE custom development: automations built at the Customer's individual request beyond the Platform's standard features are the Customer's property and the Provider does not offer them to other customers; general coding methods and standard architecture are not covered by this exclusivity. Terms are set by a separate written agreement.
16. Changes to the offer
16.1. The Provider may amend this offer; a new version takes effect on its publication date. The current and previous versions are available on this page. Changes to prices and recurring-payment terms are announced in advance under clause 7.5, and the Customer's consent is requested again before the next payment.
17. Disputes
17.1. Disputes are settled by negotiation or, failing that, by the competent courts of Baku under the laws of the Republic of Azerbaijan.
18. Provider details
| Provider | Individual entrepreneur Rəhimov İmran Məmməd oğlu |
| VÖEN (tax ID) | 1309276962 |
| Legal address | AZ1017, Bakı şəhəri, Yasamal rayonu, Əsəd Əhmədov küçəsi, ev 31a, mənzil 72 |
| Bank | Bank Respublika ASC (Yasamal fil.), kod 511102, VÖEN 9900001901, M/h AZ80NABZ01350100000000014944 |
| Account (IBAN) | AZ85BRES41040AZ0402142042001 |
| SWIFT | BRESAZ22 |
| [email protected] | |
| Phone / WhatsApp | +99451662066 |